Privacy Policy

1. Introduction

Welcome to Prime Sender ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

2. Information We Collect

We may collect, use, store and transfer different kinds of personal data about you:

• Identity Data: First name, last name, username
• Contact Data: Email address, telephone numbers
• Financial Data: Payment card details, billing address (processed securely by our payment partners)
• Transaction Data: Details about payments and subscriptions
• Technical Data: IP address, browser type, time zone setting
• Usage Data: Information about how you use our website and services
• Marketing Data: Your preferences in receiving marketing from us

3. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To provide and maintain our service
• To notify you about changes to our service
• To provide customer support
• To gather analysis or valuable information to improve our service
• To monitor the usage of our service
• To detect, prevent and address technical issues

4. Payment Processing

We use third-party payment processors (Razorpay, PhonePe, PayU, Stripe) to process payments. We do not store your complete payment card details on our servers. Payment information is encrypted and transmitted directly to our payment partners who are PCI-DSS compliant.

Our payment partners may collect and store your payment information in accordance with their own privacy policies. We recommend reviewing their privacy policies:

• Razorpay: razorpay.com/privacy
• PhonePe: phonepe.com/privacy-policy
• Stripe: stripe.com/privacy

5. Data Retention

We will retain your personal data only for as long as necessary for the purposes set out in this privacy policy:

• Account Data: Retained while your account is active and for 90 days after account deletion
• Transaction Records: Retained for 7 years for tax and legal compliance
• Marketing Data: Retained until you unsubscribe or request deletion
• Usage Logs: Retained for 12 months for security and analytics

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We use industry-standard encryption and security protocols to protect your data.

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive data
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Regular backups and disaster recovery procedures

7. International Data Transfers

Your data may be transferred to and stored in countries outside of India, including the United States and European Union, where our service providers are located. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

8. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website. For detailed information about our use of cookies, please refer to our Cookie Policy.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Right to withdraw consent

10. Third-Party Services

We use third-party services to provide and improve our service. These third parties have access to your personal data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose:

• Payment Processors: Razorpay, PhonePe, PayU, Stripe
• Cloud Infrastructure: AWS, Google Cloud Platform
• Analytics: Google Analytics, Mixpanel
• Email Services: SendGrid, AWS SES
• Customer Support: Intercom, Zendesk

11. Children's Privacy

Our service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at: