Privacy Policy

1. Introduction

Welcome to Prime Sender ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Business API platform and related services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our services
• Contact us for support
• Participate in surveys or promotions

This information may include: name, email address, phone number, company name, billing address, payment information, and WhatsApp Business API credentials.

2.2 Usage Data

We automatically collect certain information when you use our platform, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Message delivery statistics and analytics
• API usage metrics

2.3 Message Data

As a WhatsApp messaging platform, we process message content, recipient information, and delivery status on your behalf. This data is processed solely to provide our services and is subject to strict confidentiality.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and send related information
• Send administrative information, updates, and security alerts
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage trends and preferences
• Detect, prevent, and address technical issues and fraudulent activity
• Comply with legal obligations and enforce our terms

4. Data Sharing and Disclosure

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processors (Stripe, PayPal)
• Cloud hosting providers (AWS, Google Cloud)
• Analytics services (Google Analytics)
• Customer support tools

4.2 WhatsApp/Meta

As we use the WhatsApp Business API, certain data is shared with Meta Platforms, Inc. in accordance with WhatsApp's Business Terms of Service and Privacy Policy.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest (TLS/SSL, AES-256)
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Message data is typically retained for 90 days unless you request deletion or your subscription ends.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request transfer of your data
• Objection: Object to processing of your data
• Restriction: Request restriction of processing

To exercise these rights, please contact us at privacy@Prime Sender.com.

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: