Terms of Service

Please read these terms carefully before using Prime Sender

Last updated: November 11, 2025

1. Agreement to Terms

Your acceptance of these terms

By accessing or using Prime Sender, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this service.

2. Use License

Permitted and prohibited uses

Permission is granted to use Prime Sender for personal or commercial purposes. Under this license you may not:

  • Violate any international, federal, provincial or state regulations
  • Infringe upon or violate our intellectual property rights
  • Harass, abuse, insult, harm, defame, or discriminate
  • Submit false or misleading information
  • Upload or transmit viruses or malicious code
  • Attempt to reverse engineer any software

3. Subscription & Billing

Payment terms and conditions

Payment Options

Prime Sender offers flexible payment options to suit your needs. Choose the payment method that works best for you:

🔄 Auto-Renewal

  • Automatic monthly/annual billing
  • Renews automatically
  • Cancel anytime

💳 Manual Renewal

  • Pay manually each month/year
  • No automatic charges
  • Renew when you choose

⚡ One-Time

  • Pay once for features
  • No renewal needed
  • Lifetime access
All payments are processed securely through our payment gateway partners (Razorpay, PhonePe, PayU, Stripe)
We accept credit cards, debit cards, UPI, net banking, and digital wallets
For auto-renewal plans, you authorize us to charge your payment method automatically at each billing cycle
For manual renewal plans, you will need to make payment manually before your subscription expires
Subscription fees are charged at the beginning of each billing cycle (monthly or annually)
Prices are subject to change with 30 days advance notice

Payment Terms

🔄
Auto-Renewal Plans
Automatically renews unless cancelled. Cancel anytime from your account.
💳
Manual Renewal Plans
Pay manually each billing period. No automatic charges. Renew when you want.
⚠️
Failed Payments
Service may be suspended if payment fails or subscription expires
💱
Multi-Currency
We support INR, USD, AED, EUR, and other currencies based on your location
📋
Taxes & Fees
Applicable taxes (GST, VAT, etc.) will be added to your invoice
📅
Billing Periods
Choose monthly or annual billing cycles for both auto and manual renewal

🌍 Currency Information

Pricing is displayed in multiple currencies based on your location. Our primary currencies are:

🇮🇳INR
🇺🇸USD
🇦🇪AED
🇪🇺EUR

The currency is automatically selected based on your location and payment method. You can change it during checkout if multiple options are available.

4. Refund Policy

Subscription cancellation refunds

Subscription Cancellation Refunds

Refunds are only provided in case of subscription cancellations and solely at the discretion of Prime Sender.

✓ Eligibility
Subscription cancellations only
⏱ Processing Time
7-10 working days after cancellation

To request a refund for subscription cancellation: Contact support@prime-sender.net with your account details and cancellation request.

Refund Process: Approved refunds will be processed within 7-10 working days and credited to your original payment method. Refunds are prorated based on unused subscription time.

5. Limitation of Liability

Legal disclaimers and limitations

In no event shall Prime Sender, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

6. General Terms

Additional terms and conditions

Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance when possible.

Data Security & Privacy

Your data is encrypted and stored securely. We implement industry-standard security measures to protect your information. Please refer to our Privacy Policy for detailed information.

Account Termination

We reserve the right to suspend or terminate accounts that violate these terms. You may cancel your account at any time through your account settings.

Modifications to Service

We may modify, update, or discontinue features of our service with reasonable notice. Major changes will be communicated via email or in-app notifications.

Governing Law

These terms are governed by the laws of India. Any disputes will be resolved in the courts of New Delhi, India.

Changes to Terms

We may update these terms from time to time. Continued use of the service after changes constitutes acceptance of the new terms.

Questions About These Terms?

If you have any questions about these Terms of Service, please contact us:

🏢
Company
Prime Sender
📞
Phone
+91 800 214 9729
📍
Address
A-1, Sector 21, Noida, 201301, India