Refund Policy

Clear and transparent terms for your peace of mind.

Last updated: January 28, 2026

EligibilityCancellationsRefund ProcessPayment DetailsDisputesContact

Refund Eligibility

Who qualifies for a refund

Eligible

  • • First-time subscribers
  • • Within 30 days of purchase
  • • Valid reason provided
  • • Good account standing

Not Eligible

  • • Plan renewals
  • • Terms of Service violations
  • • After 30 days of use
  • • Chargeback initiated

Cancellation Policy

Manage your subscription

You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period.

Access Retained
Keep all features until the paid period ends.
Data Retention
Your data is kept for 90 days after expiry.

Refund Request Process

Step-by-step resolution

01
Submit Request
Email support@prime-sender.info with your purchase details.
02
Review
Our billing team reviews your request within 24-48 hours.
03
Approval
Once approved, we initiate the refund immediately.
04
Processing
Credit appears in your bank in 5-10 business days.

Payment Information

Currencies and methods

Refunds are issued to the same payment method (Credit Card, UPI, Net Banking) and in the same currency (INR, USD, AED, EUR) used at the time of purchase.

INR 🇮🇳
USD 🇺🇸
AED 🇦🇪
EUR 🇪🇺

Chargebacks & Disputes

Fair resolution first

Please contact us before initiating a chargeback through your bank.

Initiating a dispute without contacting us may result in immediate account suspension and permanent removal of all data associated with your profile.

Need Help?

If you have any additional questions about our refund policy, our billing team is ready to assist.

Business Hours
Mon - Fri, 9AM - 6PM IST